Terms of service
1. Introduction
Welcome to Queerly Seattle (“we,” “our,” “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms of Use. Please read them carefully. If you do not agree to these terms, you should not use our services.
2. Orders and Payment
All orders placed through our website are subject to availability and acceptance. When you make a purchase, you agree to provide accurate and complete information, including payment details and valid contact information. We reserve the right to refuse or cancel any order at our discretion.
3. Shipping Policy
- Shipping Times: Shipping times may vary depending on your location, the shipping method selected, and product availability. We aim to process and ship all orders within 3 business days from the date of purchase.
- Domestic Shipping: Standard domestic shipping takes approximately 5 to 7 business days from the date of order fulfillment, which can take 3 to 5 business days depending on product availability and vendor processing.
- Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress. If you do not receive a tracking number, please contact us via email at hello@queerlyseattle.com.
4. Shipping Delays
While we strive to meet shipping estimates, please note that shipping times may be affected by factors beyond our control, such as weather conditions, vendor processing times, or other unforeseen delays. We are not responsible for such delays but will make every effort to assist you with tracking your order.
5. Shipping Fees
Shipping fees are calculated based on the shipping method and destination. Any applicable taxes, duties, or fees for international shipments will be the responsibility of the customer.
6. Returns and Exchanges
If you are not satisfied with your order, you may be eligible for a return or exchange within 30 days of receiving your items. Please visit our Returns and Exchanges page for detailed instructions.
7. Account Responsibility
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
8. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services, including shipping delays.
9. Modifications
We reserve the right to modify or update these Terms of Use at any time without prior notice. Please review this policy periodically for changes.
10. Contact Us
If you have any questions about these Terms of Use or our shipping policy, please contact us at hello@queerlyseattle.com.